Trasnfortasi services company are required to have accuracy in serving the passengers, especially personnel directly dealing with passengers. Company service providers should plan to the consumer-oriented services such as ticketing services for passengers. Developments until the current demand for quality public transport services is always increasing in Indonesia, as a result of monetary and economic crisis. So that public transport could be an alternative for consumers who have been using private cars. Based on the above developments transportation service companies need to implement innovations in their products. Innovations that made the company less and resulted in consumers still complain.
